Privacy Policy

We take your privacy seriously. We are bound by the privacy policies, rules and guidelines of PACFA, Psychotherapists and Counsellors Federation of Australia, and may also be bound by Australian privacy legislation.

WHAT INFORMATION DO WE RETAIN

When you first contact us (either by phone or by email), you will generally provide information like your name, phone number and address and you may also provide some background information relating to your need for counselling. This information is held in our secure database.

Except with your express permission and except as described above, we will keep all information you provide to us confidential and secure at all times. Please note that there may be exceptions to this policy, under circumstances such as:

•  in the case of a legal court subpoena, or
•  if we identify an imminent threat of harm to you, a minor/child or another person

HOW DO WE USE THE INFORMATION YOU PROVIDE

The personal information you provide to us is used to administer and manage our services to you so as to ensure we provide you with the best consultation service as possible.

WHAT INFORMATION DOES YOUR THERAPIST RETAIN

Often, we may make notes about your session, either during or immediately following your appointment.

Your therapist is responsible to ensure that this information is securely held according to the confidentiality policies stipulated by the governing professional organisations, and in accordance with Australian privacy law. You can view policy guidelines here:  https://www.pacfa.org.au/about/mission-values/.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to access the information we keep about you. Please contact for more information.

FEES AND BILLING

We are a private billing practice and fees are payable at the time of consultation.

CANCELLATION POLICY

Whilst we understand there are sometimes extenuating circumstances, where possible please ensure you give us at least 24 hours notice if you need to cancel your appointment.

This enables other patients to attend for an appointment.

Failure to attend your appointment or to give adequate notification of cancellation may incur your full fee.